Frequently Asked Questions

• How do I submit my photo?

  Click here.

• How long will it take to complete the portrait?

It can take up to 20 hours of drawing time, not including preparation, to be completed and shipped within 2 weeks from the start date. Immediately following completion, a picture of the portrait will be emailed to you for approval. The finished portrait must be approved by you in order to be shipped.

• How much is shipping?

Continental U.S. shipping is free! You will receive a tracking number and your package will require a signature upon arrival. Shipping outside of the continental U.S. is paid by the customer and can be estimated upon request.

• How long does shipping take?

5-7 business days.

• Can you draw other pets besides dogs and cats?

Of course! As long as the picture quality of your pet is approved.

• Can you draw more than one pet per portrait?

No. Portraits are for individual pets. This allows for a larger, clearer image to be drawn. If there is more than one subject per portrait, the images will be too small with much less detail.

(You may request a larger custom portrait to fit two+ pets for an extra fee.*)

But there is a $50 discount for two portraits and a $75 discount for three portraits.

• What if I don’t like or want the finished portrait?

If you don’t approve of the portrait before or after it’s completed, you will receive a 50% refund and will not receive the portrait.

• Can I return the portrait for a refund?

No. After it has shipped, the portrait will not be refundable.

• What if my portrait is lost or damaged during shipping?

All portraits are fully insured by the shipping provider. If the portrait is lost or damaged, you will receive a new portrait at no cost to you.

If only the picture frame is damaged, a new one can be sent to you free of charge.

*Details can be discussed through email.

All rights reserved by the artist. The art created cannot be copied, reprinted or sold in any physical or digital format including NFT.

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