Frequently Asked Questions
How do I submit my photo?
How long will it take to complete the portrait?
It can take up to 20 hours of drawing time, not including preparation, to be completed within 2 weeks from the start date. Immediately following completion, a picture of the portrait will be emailed to you for approval. The finished portrait must be approved by you in order to be shipped.
How much is shipping?
Continental U.S. shipping is free! You will receive a tracking number and your package will require a signature upon arrival. Shipping outside of the continental U.S. is paid by the customer and can be estimated upon request.
How long does shipping take?
7-10 business days based on UPS Ground shipping.
Can you draw other pets besides dogs and cats?
Of course! As long as the picture quality of your pet is approved.
Can you draw more than one pet per portrait?
No. Portraits are for individual pets. This allows for a larger, clearer image to be drawn. If there is more than one subject per portrait, the final image will be too small with much less detail.
(You may request a larger custom portrait to fit two+ pets for an extra fee.*)
Is there a discount for purchasing more than one portrait?
Yes! There is a $60 discount for two portraits.
What if I don’t like or want the finished portrait?
If you don’t approve of the portrait before or after it’s completed, you will receive a 50% refund and will not receive the portrait.
Can I return the portrait for a refund?
No. After it has shipped, the portrait will not be refundable.
What if my portrait is lost or damaged during shipping?
All portraits are fully insured by the shipping provider. If the portrait is lost or damaged, you will receive a new portrait at no cost to you.
If only the picture frame is damaged, a new one can be sent to you free of charge.
*Details can be discussed through email.